Trades Glow – Refund and Returns Policy
Last Updated: 19/2/2026
Trades Glow is operated by Bellbird Technologies FZC, registered in the United Arab Emirates. Our goal is to provide transparent, fair, and efficient returns and refunds for our customers.
1. Eligibility for Returns
- Products must be unused, in original condition, and in the original packaging.
- Return requests must be made within 7 days from the date of delivery.
- Some products, including perishable items, customized orders, or hygiene-sensitive products, are non-returnable.
2. Return Process
- To initiate a return, contact our support team at info@tradesglow.com with your order number and reason for return.
- Our team will provide instructions for returning the item.
- Customers are responsible for return shipping costs, except when the item is defective, damaged, or incorrect.
3. Refunds
- Once the returned item is received and inspected, refunds will be issued to the original payment method.
- Refund processing may take 7–10 business days depending on your bank or payment provider.
- Original shipping charges are non-refundable, except when the return is due to our error.
4. Exchanges
- Exchanges are available for select products.
- Contact us at info@tradesglow.com with details of the product you wish to exchange.
- We will guide you on shipping and replacement procedures.
5. Damaged or Defective Items
- If you receive a damaged or defective item, contact us immediately at info@tradesglow.com.
- Provide images of the product and packaging to assist verification.
- We will offer a replacement or full refund, depending on product availability.
6. Limited Liability
- Trades Glow (Bellbird Technologies FZC) is not responsible for personal items left in returned packages.
- We are only liable for the value of the purchased product.
- We do not accept liability for indirect or incidental damages.
7. Contact Information
For any questions regarding returns, refunds, or exchanges, contact us:
Company Name: Bellbird Technologies FZC
Registered Address: Sharjah Research Technology and Innovation Park, Sharjah, UAE
Website: https://tradesglow.com
Email: info@tradesglow.com
Phone: +971 526160984
Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (UAE Time)